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At ILUNION Hotels, we have always focused on people. Our priority is to take care of your well-being and that of your loved ones so that you can keep travelling and enjoying special moments with us, as you have always done. This objective makes us strive every day to ensure the health and safety of our guests and employees. That is why we are following the guidelines of the World Health Organization and the health authorities in our establishments.

At present, our hotels are temporarily closed due to the state of alarm caused by COVID-19. In order to do our bit for society, and to contribute to the various autonomous communities, we have currently converted 6 of our hotels into medical centres, and we are committed to helping both patients and healthcare workers. As limitations and restrictions on the movement of citizens are gradually lifted, we will open our hotels to welcome you back. For more details on all of our solidarity actions, please click here.

Despite the temporary closure, we are still working and demonstrating our commitment to our customers. Because of this, we have collected all the information about past and future bookings in order to solve any doubts or queries you may have. For more information on our booking policy, please click here.

Following the latest recommendations indicated by experts and national institutions in terms of safety against viral-infectious diseases, including COVID-19, we are adapting our prevention and hygiene processes to guarantee the maximum safety and well-being of our teams and suppliers throughout all our hotels. All our teams receive ongoing training in health and safety processes. We also update all our protocols and processes based on the recommendations of health and safety experts:

- Complete disinfection of common areas: We are increasing the frequency we clean all common areas and areas of greatest contact, following the protocols recommended by the WHO.

- Disinfection of rooms: We will disinfect rooms daily, paying special attention to the areas of greatest contact. This task will be carried out by an equipped and trained cleaning team.

- Safe spaces: We are developing a redesign of the common areas to ensure the recommended safety distance.

- Protection of our employees: We cannot forget our most important asset, our employees. We have designed a cleaning protocol for the work spaces of our teams, and contingency plans to guarantee the right to health protection for our professionals.

We would like to thank you for the trust you have always placed in us by choosing us for your business trips, or to enjoy special moments with your loved ones. This feeling makes us grow day by day, and that is why we want to send you a message of peace-of-mind and security. We will see each other again very soon, which is why we are working hard to offer you the best possible welcome.

Today and forever #EveryoneInclusiveHotels